Complaining to us
If you wish to complain to us, please follow our Complaints Handling Procedure below:
If we are unable to resolve your complaint through our Complaints Handling Procedure, you can refer your complaint to the Solicitors Regulation Authority (SRA), the Legal Ombudsman (LEO) or both.
The SRA deals with cases where firms or those they regulate have breached the SRA Principles. Most of the time, complaints about solicitors are about poor service, and therefore should be sent to the LEO. If the LEO thinks your case involves a breach of the SRA Principles, they will refer your case to the SRA. Likewise, if you report a solicitor to the SRA for poor service, the SRA will refer you to the LEO.
How & when can a complaint be made to the SRA?
Please visit: https://www.sra.org.uk/consumers/problems/report-solicitor/
How & when can a complaint be made to the LEO?
Please visit: https://www.legalombudsman.org.uk/make-a-complaint/
Procedure and fees for our services
Winding-up of a Spanish estate
Marriage Registration & Tie Card Application
Ancestors’ Visa / Ley Memoria Democratica
Conditional fee agreements
Which conditional fee agreement? (CFA or DBA) and
what ATE means?
